At Refined by Rhianna, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, enrol on a training course, purchase an online course or contact us.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Business Name: Refined by Rhianna

Email: refinebyrhianna@yahoo.com

Business Address: Unit 1B-1C Ashbury Shopping Complex, Bangor. BT20 6TH

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

What Information We Collect

Depending on how you interact with us, we may collect the following information:

• Full name

• Email address

• Telephone number

• Billing and payment information

• Appointment details

• Training course bookings

• Online course purchases

• Messages submitted through our contact forms

• Marketing preferences

• Website usage data collected through cookies and analytics

We only collect information that is necessary to provide our services and improve your experience.

How We Collect Your Information

We may collect your information when you:

• Book an appointment

• Enrol on an in-person masterclass

• Purchase an online course

• Join our waiting list

• Subscribe to our newsletter

• Complete a contact form

• Contact us by email or social media

• Browse our website using cookies

How We Use Your Information

We use your information to:

• Process appointments and training bookings

• Deliver our services and online courses

• Send booking confirmations and important updates

• Respond to enquiries

• Process payments

• Provide customer support

• Improve our website and services

• Send marketing communications where you have given your consent

• Comply with legal and financial obligations

We will never sell your personal information to third parties.

Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about:

• New training dates

• Online course launches

• Special offers

• Educational content

• Business updates

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Third-Party Services

To operate our business, we may use trusted third-party providers, including:

• Squarespace (website hosting)

• Fresha (appointment booking system)

• Email marketing software

• Google Analytics or similar website analytics tools

These providers only receive the information necessary to perform their services and are responsible for processing your data securely in accordance with applicable data protection laws.

Legal Basis for Processing Your Data

We process your personal information under one or more of the following lawful bases:

• Performance of a contract (for appointments, bookings and purchases)

• Consent (for email marketing)

• Legal obligation (such as maintaining financial records)

• Legitimate interests (such as responding to enquiries and improving our services)

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations and resolve disputes.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Withdraw your consent for marketing at any time

• Request restriction of processing in certain circumstances

• Request a copy of the personal data we hold about you

• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

While no online system can guarantee absolute security, we work with reputable providers who maintain high standards of data protection.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

Any updates will be published on this page, and the revised date will be shown at the top of this policy.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Refined by Rhianna

Email: refinebyrhianna@yahoo.com

Thank you for trusting us with your information. We are committed to protecting your privacy and providing a safe, professional experience for every client and student.